Testimonials
2012 Customer Satisfaction Survey Results
Superior Tel
“We have provided telecom equipment services to Oregon and SW Washington for nearly thirty years and have dealt with many telecom service providers in the last three decades.
One carrier that we highly recommend is RIO Networks. Their friendly customer service and product offerings are second to none in the areas they service.”
Vance Broady
Superior Tel
Douglas County, Oregon
“I have nothing but great things to say about RIO Communications services. Douglas County recently changed over all of our voice services to RIO, and the process went flawlessly. The service, expertise, and follow-up we received from RIO both prior, during, and after the change-over was beyond compare, and I couldn’t be happier. With over 2500 handsets, and 30+ departments to provide telephone service to, our implementation had to be seamless, and the service had to be quality. RIO hit the mark, and then some, on both accounts. Douglas County definitely considers RIO Communications as one of our best, most strategic partners in providing quality service to our users.”
Kevin Potter
Information Technology Director
Douglas County
The Grants Pass Towne Center
While getting ready for a move I had the pleasure of working closely with Codi Pierson at Rio networks. The experience was wonderful. The Grants Pass Towne Center has been a Rio network customer for many years. When we moved in December Codi was instrumental in making sure our services moved seamlessly. Codi was quick to call back and she had all the information I needed. She got the job done with no stress. I was completely thankful for her wonderful customer service skills. All the Rio Customer Service agents we have dealt with very extremely helpful. Codi especially made this move pleasant. Thank you Rio!
Sincerely,
Jennifer Marks
TCA Office Manager
Merle Blankenship
“Hello, just want to say that as a customer i couldn’t be happier with the phone, internet and service. I tell all my friends. So glad you are local!”
Merle Blankenship
George Hoselton, Bankruptcy Attorney
“Working with Rio Networks has been a positive experience for our Bend office. When initiating our relationship with Rio, the staff worked for hours to obtain the phone number we requested. The customer service on repair and addition of lines has been stellar. I appreciate all of the staff at Rio and especially enjoy working with Jason and Derrick! They are both friendly, helpful and get back to me quickly.”
Cyndi Lu Williams, Paralegal for
George Hoselton, Bankruptcy Attorney
Tim Totten
“I’m a small fish in a big pond. What I mean by that is I have internet for my personal use, not a business. I originally called a couple of “national” providers and was met by voices in California and New York. Rio was my third call and guess what? It was answered by a real person, locally! I have since been extremely pleased with the level of service you provide. I could mail you my payments each month but then I’d be deprived of a warm smile and personal greeting when I deliver it personally. You can’t put a price on that!
Again, thanks.”
Tim Totten
Floral Source International
“I just wanted to send out a HUGE THANK YOU to everyone involved in getting us up and running this weekend. Ryan and Josh were AMAZING to say the least. I can’t believe that in less than 24 hours, we are up and running on a new phone system, with very few glitches.
Again, I can’t express my gratitude enough for what Josh and Ryan did down here last night and this morning. This is the very reason, that I know that I would not use any other company other than RIO. Between Scott, Gary, James and now Ryan and Josh, you have all been there in our time of need and this latest effort is above and beyond what I would’ve ever expected. You pulled off what I consider a miracle. As you know, not having a phone system in a call center can be detrimental to a company and it’s because of you, that we are business as usual today!!!
Thank you!
Cynthia ”
Cynthia Hayes
Vice President of Operations
FloralSource International
Olsen Agriculture
“We had T-1 service that we just couldn’t afford, and we wanted to try VOIP. We switched our phone service to RIO and have been quite pleased with the results. We’re spending much less, the transition was smooth, the service seems reliable, and the support has been friendly and helpful.”
Don Taco
Olsen Agriculture
Monmouth, OR
Laura Taylor
“Thank you for your help and prompt attention! I really do appreciate ALL of you at Rio. It’s nice to deal with someone local and Rio obviously has customer service as a priority. What a concept in this day and age!”
Laura Taylor
Touchstone Engraving
“We, here at Touchstone Engraving switched our phone service to Rio Networks and couldn’t be more pleased. Jason Taylor our sales representative made the transition from Qwest to Rio a very simple switch. Thank you Rio Networks for giving small businesses an option at a lower rate!”
Touchstone Engraving
Capital Financial Planners
“While we appreciate that Rio was able to give us more bang for our buck in terms of phone capabilities and internet speed, what we really appreciate is the phenomenal customer support and personal service they have provided. We appreciate their prompt and professional service and have recommended them to others. The fact that they are an Oregon based company is icing on the cake.”
Regards,
Barry
Barrigan W. Nelson, CFP®
Capital Financial Planners, LLC
Windermere Central Oregon Real Estate
“Thank you for all that you have done for us, here at Windermere Central Oregon Real Estate. Getting RIO into our Redmond office is working out perfectly. Bend to Redmond speed has increased more than I had hoped for. Your company was fantastic in their dealings with us, and now we are finally RIO in both offices. Your company was fast, friendly, and very helpful in our transition. I have told many other business owners about RIO and I hope some of those have already made contact with you. I find your product to exceed your competitions in both price and performance. You worked very hard and were so knowledgeable and courteous, so again I thank you.”
Bob Yancey,
General Manager/Principal Broker
Windermere/Central Oregon Real Estate
Financial Products & Services, Inc.
“We are really pleased with our experience with Rio. We haven’t had anything go wrong with the phones and the customer service is really an improvement from what we’ve experienced before.”
Katie Clapper,
Business Expansion and HR Consultant
Financial Products & Services, Inc
Eugene Magazine
“Rio Networks has made me a believer, Internet is not all alike. Since our change to Rio, our internet is uninterrupted and faster than ever before. The time it saves our staff pays for the service 10 fold! Thank you Rio for showing us the difference, your focus on business phone & internet service becomes obvious and it is a pleasure to do business with an Oregon owned and operated company.”
Steve Olivier,
Publisher of Eugene Magazine
IE Engineering
“What we assumed to be insurmountable obstacles due to the location and historic nature of our office building were easily solved with Rio’s “Outside the Box” solutions. We couldn’t be happier with the service and technical support we received from Rio!”
Alex Palm
i.e. Engineering, Inc.
Tim Allen Equipment
“Mark, I just wanted to commend you and your group for how they have handled my recent inquiry (and all customer service for the past year). Everyone was prompt, courteous, knowledgeable and had the authority to take necessary action. I feel you’re an organization our business community can look to when they want to know how to do it right, and a great example of the benefits of doing business locally!
Thank-you all! “
-Tim-
Tim Allen Equipment
Dan Hern
“I Just upgraded my service to Rio’s new network and I love it! My intternet sevrice is not only faster but those guys over there really took care of me quickly and professionally. Thanks again Rio Networks, I am truly impressed.”
Dan Hern
Rotschy, Inc
“Just thought I would let you know how pleased I was with the assistance and professionalism of Ryan Tuttle, recently I had an opportunity to set up multiple modems on my server this was new to me but never the less I had to do some testing and configuring. I had Ryan set a test hunt group for the test. I was experiencing some issues, it was Saturday early evening and I was a bit frustrated but I sent an email to Ryan expecting a response Monday and went home. I work late hours and weekend on server and phone issues as to not interfere with normal workday activity.
I checked my email Sunday morning and had received a response from Ryan that was sent the previous evening indicating the issue had been corrected so I logged in and began testing again, unfortunately there was another problem so I email Ryan and got an immediate response he would check into the issue. He did and emailed he had made the correction and to try again, it worked like a charm.
Point being thanks to Ryan’s dedication I was able to complete my testing that Sunday and move forward Monday morning to make the final step to complete the project. By Ryan helping me out in those off hours it saved me extending the deployment of the project by at least a week.”
Thanks,
Harry Branch
Erosion / IT Manager
Eagle Financial Group
We wanted to write and let you know how happy we have been with our switch to Rio Networks from Integra. Last Spring, our company began searching for alternative phone and internet service. The sales representative from Rio provided us with a clear and comprehensive side-by-side comparison between our current service and the service Rio can provide. This comparison illustrated a significant cost savings, while enhancing our system. We decided to move forward with Rio and could not be happier with the level of service, professionalism and overall kindness that Rio Networks has provided our company. Not only have we seen our phone and internet bill decrease by 1/3, the quality of service is exceptional and every interaction with Rio representatives has been positive. We appreciate, too, that Rio Networks is an Oregon based and operated company.
Michael Myers, CFP
Managing Director
Umpqua Dairy
We switched over to Rio last year and I have been very happy with the level of service they have provided us. When we decided to make the transition from our previous carrier, Rio made the move appear seamless. The few minor issues that we encountered were dealt with promptly and professionally. We are happy to be doing business with a local provider that continues to provide us with excellent service.
Steven D. Feldkamp
Babcock & Jenkins
We have been very pleased with the price, performance, and service of Rio networks. As a marketing company our business has gravitated to a heavy online mix . We are also using VoIP for our phone system to pool our communications infrastructure to provide greater bandwidth for a lower cost. Needless to say we are very dependent on a fast reliable internet connection.
With Rio we were able to move from a 10Mbs fiber connection to a 12Mbs EOC connection with the same reliability at half the cost. Needless to say that was very well received by senior management.
Because of our heavy use we find all the problems with any network connection. There have been very few problems with the Rio connection and their staff is easy to reach and very helpful at all hours. You don’t get lost in the phone tree when calling Rio and the hold times are very short. The representative you speak to has authority to directly contact the repair staff which enables them to have relevant up to date information when you need it most.
In all I have no problem recommending Rio for the price conscious consumer and business looking for a great value for your networking dollar.
-Kevin
irst Call Resolution
First Call Resolution has utilized RIO Networks services for over a year and we are extremely satisfied with the quality of their data and telecom services.
RIO Networks platform is extremely stable and it fully supports our analog and VOIP phone switch services which processes in excess of 1 million minutes of traffic per month.
In addition, the technical support provided by RIO Networks customer service team has been extraordinary!
Joshua Knox – Director, IT Services
Deschutes Children’s Foundation
RIO Networks has been working with Deschutes Children’s Foundation (DCF) to provide phone and data services at our newly opened East Bend Campus. This facility now houses nine nonprofits that serve children and families. The DCF model is to provide rent-free space to these programs and co-locate them to encourage collaboration and cost savings and to better and more efficiently serve clients.
RIO has stepped up to the plate big-time to play a part in supporting these important human services. It is because of involved and forward-thinking companies such as RIO that nonprofits can continue to help make a healthier community for us all.
Central Douglas County Family YMCA
In April of 2007 we received a proposal from RIO Communications for telephone and internet service. You and i discussed the pro’s and con’s of changing carriers and you said it was my call, but to let you know how it was working for us.
It has been a year now and i feel we have a good assessment of how RIO compares to our old carrier. To be frank, there is no comparison. We have saved over a thousand dollars in charges, and the service we receive is far superior. With previous carriers I would spend a lot of time trying to get in touch with the correct person to handle my problem. With RIO, I just call the salesman who set up the plan. Luke LaPresta set the system up and is the man I call for all problems, billing, technical or whatever. He either gets a hold of the right person to fix it or has them call me right away. Speaking of Luke, I believe he was the one who contacted you during our scholarship campaign with a new policy RIO was starting to donate some amount to a local non-profit. I think we were the first one. You would know more about that than me.
In summary, we have received a superior service for a lot less money. I’m glad we made the move, and have recommended them to others.
Richard S. Weckerle – Property Manager
Grants Pass and Josephine County Chamber of Commerce
The Chamber of Commerce wants to thank you for your support of the chamber for many years. You have installed the VOIP phone system for us which uses the internet and is extremely high-tech.
This system has solved many problems and you have always been sensitive to our needs.
Again, thank you for your service.
Grants Pass and Josephine County Chamber of Commerce
Real Estate Depot
2012 Customer Satisfaction Survey Results
Superior Tel
“We have provided telecom equipment services to Oregon and SW Washington for nearly thirty years and have dealt with many telecom service providers in the last three decades.
One carrier that we highly recommend is RIO Networks. Their friendly customer service and product offerings are second to none in the areas they service.”
Vance Broady
Superior Tel
Douglas County, Oregon
“I have nothing but great things to say about RIO Communications services. Douglas County recently changed over all of our voice services to RIO, and the process went flawlessly. The service, expertise, and follow-up we received from RIO both prior, during, and after the change-over was beyond compare, and I couldn’t be happier. With over 2500 handsets, and 30+ departments to provide telephone service to, our implementation had to be seamless, and the service had to be quality. RIO hit the mark, and then some, on both accounts. Douglas County definitely considers RIO Communications as one of our best, most strategic partners in providing quality service to our users.”
Kevin Potter
Information Technology Director
Douglas County
The Grants Pass Towne Center
While getting ready for a move I had the pleasure of working closely with Codi Pierson at Rio networks. The experience was wonderful. The Grants Pass Towne Center has been a Rio network customer for many years. When we moved in December Codi was instrumental in making sure our services moved seamlessly. Codi was quick to call back and she had all the information I needed. She got the job done with no stress. I was completely thankful for her wonderful customer service skills. All the Rio Customer Service agents we have dealt with very extremely helpful. Codi especially made this move pleasant. Thank you Rio!
Sincerely,
Jennifer Marks
TCA Office Manager
Merle Blankenship
“Hello, just want to say that as a customer i couldn’t be happier with the phone, internet and service. I tell all my friends. So glad you are local!”
Merle Blankenship
George Hoselton, Bankruptcy Attorney
“Working with Rio Networks has been a positive experience for our Bend office. When initiating our relationship with Rio, the staff worked for hours to obtain the phone number we requested. The customer service on repair and addition of lines has been stellar. I appreciate all of the staff at Rio and especially enjoy working with Jason and Derrick! They are both friendly, helpful and get back to me quickly.”
Cyndi Lu Williams, Paralegal for
George Hoselton, Bankruptcy Attorney
Tim Totten
“I’m a small fish in a big pond. What I mean by that is I have internet for my personal use, not a business. I originally called a couple of “national” providers and was met by voices in California and New York. Rio was my third call and guess what? It was answered by a real person, locally! I have since been extremely pleased with the level of service you provide. I could mail you my payments each month but then I’d be deprived of a warm smile and personal greeting when I deliver it personally. You can’t put a price on that!
Again, thanks.”
Tim Totten
Floral Source International
“I just wanted to send out a HUGE THANK YOU to everyone involved in getting us up and running this weekend. Ryan and Josh were AMAZING to say the least. I can’t believe that in less than 24 hours, we are up and running on a new phone system, with very few glitches.
Again, I can’t express my gratitude enough for what Josh and Ryan did down here last night and this morning. This is the very reason, that I know that I would not use any other company other than RIO. Between Scott, Gary, James and now Ryan and Josh, you have all been there in our time of need and this latest effort is above and beyond what I would’ve ever expected. You pulled off what I consider a miracle. As you know, not having a phone system in a call center can be detrimental to a company and it’s because of you, that we are business as usual today!!!
Thank you!
Cynthia ”
Cynthia Hayes
Vice President of Operations
FloralSource International
Olsen Agriculture
“We had T-1 service that we just couldn’t afford, and we wanted to try VOIP. We switched our phone service to RIO and have been quite pleased with the results. We’re spending much less, the transition was smooth, the service seems reliable, and the support has been friendly and helpful.”
Don Taco
Olsen Agriculture
Monmouth, OR
Laura Taylor
“Thank you for your help and prompt attention! I really do appreciate ALL of you at Rio. It’s nice to deal with someone local and Rio obviously has customer service as a priority. What a concept in this day and age!”
Laura Taylor
Touchstone Engraving
“We, here at Touchstone Engraving switched our phone service to Rio Networks and couldn’t be more pleased. Jason Taylor our sales representative made the transition from Qwest to Rio a very simple switch. Thank you Rio Networks for giving small businesses an option at a lower rate!”
Touchstone Engraving
Capital Financial Planners
“While we appreciate that Rio was able to give us more bang for our buck in terms of phone capabilities and internet speed, what we really appreciate is the phenomenal customer support and personal service they have provided. We appreciate their prompt and professional service and have recommended them to others. The fact that they are an Oregon based company is icing on the cake.”
Regards,
Barry
Barrigan W. Nelson, CFP®
Capital Financial Planners, LLC
Windermere Central Oregon Real Estate
“Thank you for all that you have done for us, here at Windermere Central Oregon Real Estate. Getting RIO into our Redmond office is working out perfectly. Bend to Redmond speed has increased more than I had hoped for. Your company was fantastic in their dealings with us, and now we are finally RIO in both offices. Your company was fast, friendly, and very helpful in our transition. I have told many other business owners about RIO and I hope some of those have already made contact with you. I find your product to exceed your competitions in both price and performance. You worked very hard and were so knowledgeable and courteous, so again I thank you.”
Bob Yancey,
General Manager/Principal Broker
Windermere/Central Oregon Real Estate
Financial Products & Services, Inc.
“We are really pleased with our experience with Rio. We haven’t had anything go wrong with the phones and the customer service is really an improvement from what we’ve experienced before.”
Katie Clapper,
Business Expansion and HR Consultant
Financial Products & Services, Inc
Eugene Magazine
“Rio Networks has made me a believer, Internet is not all alike. Since our change to Rio, our internet is uninterrupted and faster than ever before. The time it saves our staff pays for the service 10 fold! Thank you Rio for showing us the difference, your focus on business phone & internet service becomes obvious and it is a pleasure to do business with an Oregon owned and operated company.”
Steve Olivier,
Publisher of Eugene Magazine
IE Engineering
“What we assumed to be insurmountable obstacles due to the location and historic nature of our office building were easily solved with Rio’s “Outside the Box” solutions. We couldn’t be happier with the service and technical support we received from Rio!”
Alex Palm
i.e. Engineering, Inc.
Tim Allen Equipment
“Mark, I just wanted to commend you and your group for how they have handled my recent inquiry (and all customer service for the past year). Everyone was prompt, courteous, knowledgeable and had the authority to take necessary action. I feel you’re an organization our business community can look to when they want to know how to do it right, and a great example of the benefits of doing business locally!
Thank-you all! “
-Tim-
Tim Allen Equipment
Dan Hern
“I Just upgraded my service to Rio’s new network and I love it! My intternet sevrice is not only faster but those guys over there really took care of me quickly and professionally. Thanks again Rio Networks, I am truly impressed.”
Dan Hern
Rotschy, Inc
“Just thought I would let you know how pleased I was with the assistance and professionalism of Ryan Tuttle, recently I had an opportunity to set up multiple modems on my server this was new to me but never the less I had to do some testing and configuring. I had Ryan set a test hunt group for the test. I was experiencing some issues, it was Saturday early evening and I was a bit frustrated but I sent an email to Ryan expecting a response Monday and went home. I work late hours and weekend on server and phone issues as to not interfere with normal workday activity.
I checked my email Sunday morning and had received a response from Ryan that was sent the previous evening indicating the issue had been corrected so I logged in and began testing again, unfortunately there was another problem so I email Ryan and got an immediate response he would check into the issue. He did and emailed he had made the correction and to try again, it worked like a charm.
Point being thanks to Ryan’s dedication I was able to complete my testing that Sunday and move forward Monday morning to make the final step to complete the project. By Ryan helping me out in those off hours it saved me extending the deployment of the project by at least a week.”
Thanks,
Harry Branch
Erosion / IT Manager
Eagle Financial Group
We wanted to write and let you know how happy we have been with our switch to Rio Networks from Integra. Last Spring, our company began searching for alternative phone and internet service. The sales representative from Rio provided us with a clear and comprehensive side-by-side comparison between our current service and the service Rio can provide. This comparison illustrated a significant cost savings, while enhancing our system. We decided to move forward with Rio and could not be happier with the level of service, professionalism and overall kindness that Rio Networks has provided our company. Not only have we seen our phone and internet bill decrease by 1/3, the quality of service is exceptional and every interaction with Rio representatives has been positive. We appreciate, too, that Rio Networks is an Oregon based and operated company.
Michael Myers, CFP
Managing Director
Umpqua Dairy
We switched over to Rio last year and I have been very happy with the level of service they have provided us. When we decided to make the transition from our previous carrier, Rio made the move appear seamless. The few minor issues that we encountered were dealt with promptly and professionally. We are happy to be doing business with a local provider that continues to provide us with excellent service.
Steven D. Feldkamp
Babcock & Jenkins
We have been very pleased with the price, performance, and service of Rio networks. As a marketing company our business has gravitated to a heavy online mix . We are also using VoIP for our phone system to pool our communications infrastructure to provide greater bandwidth for a lower cost. Needless to say we are very dependent on a fast reliable internet connection.
With Rio we were able to move from a 10Mbs fiber connection to a 12Mbs EOC connection with the same reliability at half the cost. Needless to say that was very well received by senior management.
Because of our heavy use we find all the problems with any network connection. There have been very few problems with the Rio connection and their staff is easy to reach and very helpful at all hours. You don’t get lost in the phone tree when calling Rio and the hold times are very short. The representative you speak to has authority to directly contact the repair staff which enables them to have relevant up to date information when you need it most.
In all I have no problem recommending Rio for the price conscious consumer and business looking for a great value for your networking dollar.
-Kevin
irst Call Resolution
First Call Resolution has utilized RIO Networks services for over a year and we are extremely satisfied with the quality of their data and telecom services.
RIO Networks platform is extremely stable and it fully supports our analog and VOIP phone switch services which processes in excess of 1 million minutes of traffic per month.
In addition, the technical support provided by RIO Networks customer service team has been extraordinary!
Joshua Knox – Director, IT Services
Deschutes Children’s Foundation
RIO Networks has been working with Deschutes Children’s Foundation (DCF) to provide phone and data services at our newly opened East Bend Campus. This facility now houses nine nonprofits that serve children and families. The DCF model is to provide rent-free space to these programs and co-locate them to encourage collaboration and cost savings and to better and more efficiently serve clients.
RIO has stepped up to the plate big-time to play a part in supporting these important human services. It is because of involved and forward-thinking companies such as RIO that nonprofits can continue to help make a healthier community for us all.
Central Douglas County Family YMCA
In April of 2007 we received a proposal from RIO Communications for telephone and internet service. You and i discussed the pro’s and con’s of changing carriers and you said it was my call, but to let you know how it was working for us.
It has been a year now and i feel we have a good assessment of how RIO compares to our old carrier. To be frank, there is no comparison. We have saved over a thousand dollars in charges, and the service we receive is far superior. With previous carriers I would spend a lot of time trying to get in touch with the correct person to handle my problem. With RIO, I just call the salesman who set up the plan. Luke LaPresta set the system up and is the man I call for all problems, billing, technical or whatever. He either gets a hold of the right person to fix it or has them call me right away. Speaking of Luke, I believe he was the one who contacted you during our scholarship campaign with a new policy RIO was starting to donate some amount to a local non-profit. I think we were the first one. You would know more about that than me.
In summary, we have received a superior service for a lot less money. I’m glad we made the move, and have recommended them to others.
Richard S. Weckerle – Property Manager
Grants Pass and Josephine County Chamber of Commerce
The Chamber of Commerce wants to thank you for your support of the chamber for many years. You have installed the VOIP phone system for us which uses the internet and is extremely high-tech.
This system has solved many problems and you have always been sensitive to our needs.
Again, thank you for your service.
Grants Pass and Josephine County Chamber of Commerce
Real Estate Depot
Thanks to you, my wife and I are pleased that we decided to switch from Qwest, MCI, Eschelon, Infostructure, and Jeffnet to RIO Communications for our phone and internet services in our real estate office and at home.
RIO Communications’ services have proven to be effective, reliable, and less costly for us.
Thank you for your support.